TERMS OF SERVICE

Welcome to willowandgeorge.com. Your use of this website, as well as any transactions involving the purchase and sale of products, is subject to the terms and conditions detailed below. By accessing and utilising this site, you agree to comply with these terms. Please review the following terms carefully. A contractual agreement between willowandgeorge.com and you, the customer, is established on the acceptance, processing, dispatch, and receipt of an order.

  • This website is owned by Willow & George Limited, registered office address: Willow House, Hill Green, Clavering, CB11 4QS.

  • Willow & George provides this website and its contents on an “as is” basis, disclaiming all representations or warranties, express or implied, to the fullest extent permitted by law. This includes, but is not limited to, warranties of merchantability and fitness for a particular purpose.

    The accuracy, completeness, or currency of information accessible via this website is not guaranteed. Price and availability information are subject to change without notice. Willow & George and its affiliates, directors, employees or other representatives will not be liable for damages arising from the use of this website, its information, content, materials or products.

    This limitation of liability applies to all types of damages including compensatory, direct, indirect, or consequential damages, loss of data, income, profit, loss, or damage to property and third- party claims. Willow & George does not limit its liability for death or personal injury resulting solely from its negligence.

    Our collections and website images, descriptions and colours are for illustrative purposes only and are subject to change.

    All images displayed on the website are the property of Willow & George and its registered owner. When distributed, all images must be attributed and credited to Willow & George.

    Willow & George is not responsible for missing parcels when a third party has been nominated by you to accept the parcel on your behalf. It is your responsibility to ensure the accuracy of your address at the time of purchase.

    Willow & George offers refunds for all full-price online purchases. To request a refund, email hello@willowandgeorge.com within 14 days of receiving the item. Original Willow & George tags must remain attached for a refund to be accepted.

    All sales on discounted items are final and non-refundable.

    Sales at pop-ups and external events are final and non-refundable. Please inspect your items carefully before committing to your purchase.

    You are responsible for covering return shipping costs and ensuring the item reaches Willow & George safely. Once the item is received, checked, and approved, you will be refunded the original amount minus the initial shipping costs.

    Willow & George is not responsible for deliveries subject to customs charges or local sales tax, or for deliveries subject to quarantine checks in certain countries. Please check if necessary before making a purchase.

    Any legal disputes are subject to the courts of England and Wales.